Vendor Name: HP
Exam code: HP2-N40
Exam Name: Implementing HP SaaS Solutions [2013]
Click the link below to get full version
http://www.certifyguide.com/exam/HP2-N40/
|
Question: 1
|
Who will provide training,
mentoring, best practices, and technical support to the customer?
A. Technical account manager
B. Partner Success Manager
C. customer partner
D. customer
|
Answer: A
|
Explanation:
Explanation:
Reference:
(page 1, training and
mentoring)
|
Question: 2
|
What is the purpose of the HP
SaaS Partner Delivery Handbook?
A. It is part of the sales
collateral to aid in selling the service.
B. It is a document to aid in
planning.
C. It is a customer-facing
document to aid in getting support form HP SaaS.
D. It is a service delivery
guide for the Partner Customer Success Manager.
|
Answer: D
|
|
Question: 3
|
According to the ALM Partner
Handbook, what is the prerequisite step for Software Packs and Patches before
they are deployed to production?
A. HP RnD provides testing
benchmark results before they are approved for production.
B. All HP GA service packs and
unit patches undergo HP SaaS RND QA testing before they are approved for
release on HP SaaS servers.
C. All Service Packs and
Patches are tested by GSD before they are approved for production deployment.
D. All software updates must
follow the ITIL CMS process.
|
Answer: B
|
|
Question: 4
|
What are project creation,
user management, authentication policy, and role management examples of?
A. SOC responsibility
B. PSM responsibility
C. Customer partner
responsibility
D. Customer responsibility
|
Answer: D
|
|
Question: 5
|
You open a severity critical
issue and have been working with an SOC engineer to solve the problem. The time
to resolve exceeds the SLO defined in the support datasheet, and you believe
you are not making progress. You feel you need to escalate further. According
to the ALM Partner Handbook, what is the protocol?
A. Send an email to SaaS
Support with the subject line: 911.
B. Call the SOC and ask to
speak to the lead manager on duty.
C. Contact the sales
representative to help you resolve the issue.
D. Contact your Partner
Success Manager as your first management escalation point.
|
Answer: D
|
No comments:
Post a Comment